I got my hands on the latest statistics of IoT button usage–which I’ll be sharing with you few inches below. I thought it’d be a good opportunity to look at the why’s and how’s; what are businesses’ preferences across different industries when it comes to IoT buttons, what are the biggest drivers, and how various industries use IoT buttons.
3 ways to improve efficiency and customer experience
Discussions about facility management and IoT usually veer into “smart buildings” and other capital expense heavy investments; state-of-the-art HVAC control systems, smart lighting, self-diagnosing machines, and sensors that can detect which parts of the building are being used by people.
When creating new buildings, architects and engineers can design everything around these technologies, taking into account their total impact over the building’s whole lifecycle.
But what about existing buildings? Given the structural features, legacy machines, and energy efficiency of many old buildings, the feasibility of heavy investments into new control systems may be questionable. Efficiency and return on investment being the restraints for most companies, easier and lighter solutions, especially ones that can be retrofitted quickly and economically is something worth looking into, right?
Moreover, in a broader sense, the efficiency of your building means much more than energy consumption and automatic lighting control. It’s how processes such as cleaning, maintenance, deliveries, catering and other services for the users are run.
Often these processes are much more important to the users of the building and have a greater impact in your success than any smart atmosphere control systems.
Luckily there are simple things you can do to improve your building’s efficiency.
According to Les Taxi Bleus 80% of people want a simple thing: they want their taxi right away. With that in mind, one could assume that the easier you make the ordering process, the more customers you will acquire. Plus, with the simple and fast ordering you’ll also improve the customer experience.
Want to make it easy for customers to order products or services from you? Don’t worry, it’s natural.
That’s exactly why bttn was created – to act as a versatile human interface to support customer actions such as placing orders / re-orders and to engage customers in dialogue. Simply put, to improve customer experience.
Today people hail taxis, order heating oil, place re-orders in online stores, request callbacks from customer service and whatnot with simple push of a bttn.
The leading taxi operator in San Diego launches a concierge service with Bttn to provide a better way of calling cabs than ride-sharing apps
San Diego, CA – October 27, 2015 – San Diego Yellow, the leading taxi company in San Diego with over 300 vehicles, launches its new Concierge service with Bttn, the world-famous internet-connected push button.
Restaurants, hotels and boutiques frequented by large numbers of customers are repeatedly calling taxi compa- nies to place ride orders. Deploying San Diego Yellow branded bttns to these locations, SDY offers a totally new level of service. Dubbed as SDY Concierge, a simple push of a button sends a taxi order to that address, and then displays confirmation light on the bttn.
Taxi operators have for some years been challenged by internet-connected ride-sharing services. Some of the tra- ditional operators have also developed their own app-based services but studies have shown personal apps do not reach all customers and they’re not the most convenient way for concierge-served customers. Using a bttn to place taxi orders is both faster and more convenient than app-based hailing.
France’s leading radio taxi operator launches concierge service with Bttn
Helsinki, Finland & Paris, France – March 2, 2015 – Les Taxis Bleus, the leading taxi company in France with over 3000 vehicles in fleet, launches its Concierge service with Bttn.
Restaurants, hotels and boutiques frequented by large numbers of customers are repeatedly calling taxi companies to place ride orders. Deploying branded bttns to these locations, Les Taxis Bleus aims to offer a totally new level of service. Dubbed as Concierge, a simple push of a button sends a taxi order to that address, and then displays a green light at the bttn.
Traditional taxi operators have for few years been challenged by ride-sharing apps. Some of the traditional operators have also developed their own app-based services, as has Les Taxis Bleus. But personal apps are not the most convenient way for concierge- served customers.