Frequently Asked Questions

So, what can the bttn do?

Alone, it doesn’t do much. It only sends its button press information to the Internet. But connected with the cloud servers at bt.tn, it can do pretty much what you want!

Okay, I get it. So, what can they do together?

The server offers you various configurable actions to trigger upon pressing of the bttn. Using a simple wizard, you can harness the power of various Internet technologies, such as HTTP, RSS, IFTTT, Zapier, OpenHome, SmartThings, Twitter, Facebook, YO, email, or SMS messaging. And we’re building more choices all the time.

Enough acronyms, can you describe some concrete examples?

Sure: When a 6-year old daughter presses the bttn in the front hall, Daddy’s cell receives the SMS message “I am home! Emily (via bttn)”. -Or when a shopper chooses a red bttn over green bttn when leaving a store, the customer satisfaction survey system’s negative feedback counter is incremented by one. –Or when at a warehouse a pallet is ready to go, the pick-up bttn is pressed, and the logistics company receives a notification to send in a van. –Or, create the coolest doorbell, or the ultimate pizza-ordering device, just to impress your friends.

So, one bttn press equals one message sent from the server, right?

Well, in most cases, yes. However, the action can also be triggered, if a bttn is NOT pressed within a given time window. This opens up all kinds of new possibilities, for example implementing an “I am OK” bttn, or a reminder for taking medicine, for senior citizens. The applications are endless, really, and hopefully we have not found even half of them.

Can I use the bttn outside?

Currently the bttn is built and tested to operate in indoor humidity and temperatures only. Outdoor bttns (with IEC 60529 IP4X classification) are coming out sometime next year.

What about power?

The bttn uses power either from four AA batteries, or from 5V micro USB cable, found in most popular cell phone chargers. Batteries or chargers are not included. The bttn will notify the owner of the bttn, when the battery level reaches a minimum threshold of 15%. With one set of batteries, the bttn can operate for several months (subject of course to usage frequency).

The bttn devices now come with a 2-year bt.tn cloud service subscription. Do I have to buy a new subscription after 2 years?

Yes, you can renew your subscription for the bt.tn cloud service after 2 years. The renewal price is 1.99 €/$ per month per bttn device. This puts our home users and business users in an equal position and affects all bttns bought after 2 June 2016. And don’t worry, we will remind you well in advance before your subscription runs out.

I have bought a bttn device before 2 June 2016. Do I have to pay for the bt.tn cloud service?

No, not for your existing devices. All bttn devices bought via bt.tn web shop before 2 June 2016 have a bttn device lifetime license to the bt.tn cloud service. If you buy new devices, they come with the 2-year subscription and require a renewal after 2 years.

How is the bttn connected to the Internet?

You can choose to use either a mobile data, Wi-Fi or a SIGFOX bttn.

Mobile data: You’ll need a SIM card with 2G (GPRS) data plan. We can provide globally roaming SIM cards for business customers, or you get the card from your local operator.

Wi-Fi: bttn supports 2.4 GHz 802.11b/g networks. In enterprise use, we recommend connecting bttns to a guest network. bttn supports open networks, WPA-64 bit and WPA2-personal encryption.

SIGFOX is a new IoT network. SIGFOX bttns work on the 868 MHz (ETSI, Euro-spec) frequency.

What’s the story on the bttn’s design?

The bttn is designed by award-winning Finnish industrial designer, Mr. Harri Koskinen. He is probably best known for his Block Lamp, a lightbulb held inside two shaped pieces of clear glass, which is exhibited in MoMA in New York City. He has designed products for e.g. Issey Miyake, Schmidinger, Montina, Marimekko, and Iittala. Find more of his work here.

How do I set up my bttn?

First register your bttn and create a user account at my.bt.tn/register. Then connect your bttn to the Internet, using a Wi-Fi or mobile data network (see detailed instructions) – the bttn will light up a green LED when connected. That’s it, now you are ready to create your own Magic!

How does the bttn user know what is happening after the bttn press?

The bttn has handy feedback LED lights for the end user: GREEN means successful completion of the trigger, RED means error, and a circling YELLOW means wait. Pretty simple, really.

Is there support?

Sure! It is our mission to create a huge bttn pressing community, exchanging ideas for various actions and future versions of the bttn. To support this, we have opened a support forum at support.bt.tn.

I know the other acronyms the bttn supports, but what is IFTTT?

IFTTT is a service that lets you create powerful connections with one simple statement: if this then that. Any IFTTT action can be triggered with the press of a bttn. Visit IFTTT.com and discover all the exciting IFTTT recipes you can create with the bttn.

So what are the physical dimensions of the bttn?

The bttn’s outer diameter is 100 mm (3.94 inches) and height is 73 mm (2.87 inches). The bttn’s base allows for easy mounting to a wall or e.g. under a tabletop.

Can the bttn device be used without the bt.tn cloud service?

No, it is not possible to use the bttn device without the bt.tn cloud service.

Why have you limited the bt.tn cloud service subscription for home users to 2 years?

The change was done to put our home users and business users in an equal position. Home users will now get access to the advanced features that our business users have been enjoying, as well as all upcoming new features: For example long press, multi-action, statistics & analytics, heartbeat, and more. These and more features will be added to the home users’ accounts soon when we update the my.bt.tn UI.

Is the bttn patented?

Sure thing. Or to be precise, we have several patents pending. If you into Intellectual Property Rights, you can read more here.